Our privacy policy

Last updated: 10/08/2026

This Privacy Policy explains how MoveSpeak ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or use our communication skills training services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

MoveSpeak is a communication skills training provider.

Data Controller: MoveSpeak Contact email: hello@movespeak.com Postal address: [insert address]

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We may collect the following types of information:

2.1 Information you give us directly

  • Name

  • Email address

  • Phone number (if provided)

  • Any other contact details you submit via forms, bookings, or enquiries

2.2 Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Referring website/source

  • Cookie data (see Section 7 below)

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide requested information

  • Deliver, manage, and improve our training services

  • Send administrative communications (e.g. booking confirmations)

  • Send marketing communications, where you have opted in

  • Analyse website usage to improve user experience

  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent – for marketing communications and non-essential cookies

  • Contract – to provide training services you've booked or enquired about

  • Legitimate interests – to improve our website and services

  • Legal obligation – where required by law

You may withdraw consent at any time (see Section 9).

5. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Trusted third-party service providers (e.g. email platforms, analytics providers, booking systems) who process data on our behalf

  • Legal or regulatory authorities, where required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Processors

We use trusted third-party processors to collect, store, and process personal data on our behalf. The processors we currently use are:

CRM / Email Marketing

Cloud Storage

Web Management Tools

We review our list of processors periodically and will update this policy if it changes.

7. Cookies

Our website uses cookies to improve functionality and analyse traffic. Cookies may include:

  • Essential cookies – required for the site to function

  • Analytics cookies – we use Google Analytics to help us understand how visitors use our site (e.g. pages visited, session duration, traffic sources)

Google Analytics may set cookies and collect data as described in Google's Privacy Policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

You can also control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

Squarespace: Our website is hosted on Squarespace, which may also collect certain technical data (such as IP address and browser information) to operate and secure the site. See Squarespace's Privacy Policy for details.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at [insert contact email].

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. International Transfers

If your data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Email: hello@movespeak.com

Lizzie Mounter 10/08/26